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Hours of Operation: Mon - Fri 8:00am - 8:00pm


(The customer key Is your account number- for example 1234-00}


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Failure to receive a bill does not relieve a customer of payment obligation or late fees. Geneva Water Works is not responsible for  your water leaks and plumbing issues. Any Deposit Refund Check Issued By the Water Department Becomes Void after 180 Days

Geneva Water Works

517 S Commerce St. / Mailing Address: P.O. Box 370

Geneva, AL  36340

Office Phone Number:    334-684-9810

Treatment Plant:              334-684-9554

Fax Number:                     334-684-9813

Email Address:                  genevawaterworks0622@gmail.com

After 5 p.m., Weekends or Holidays call 911



If your account is delinquent, disconnected, or in the disconnect process, you MUST contact our office BEFORE you make a payment. Services will not automatically be restored or prevent disconnection if payment is made without contacting our office FIRST!


IMPORTANT: Geneva Water Works & Sewer Board is not liable if you receive a disconnect notice and do not call our office before making payment. Your services may be disconnected and will be subject to a reconnect fee. If you are disconnected, your account balance plus a reconnect fee will need to be paid in FULL before services are reconnected. If you are currently disconnected and make an online payment, your utilities WILL NOT be reconnected unless you contact our office to inform us of the payment.

If an account is not paid in full before the close of business on the 24th of the month, a $20 non-pay fee will be added at that time.  If the 24th falls on a weekend, the fee will be added at the close of business the Friday before.  Cut-off will be the 25th of the month.


For your convenience, there is a drop box located beside the front door at City Hall.

If there are no envelopes, please feel free to use your own!


This bill is due before the 15th of each month. If the 15th falls on the weekend it must be paid before the close of business the Friday before. Any unpaid account will have a $3 late fee added at that time. If the account is not paid in full before the close of business on the 24th of the month, a $20 non-pay fee will be added at that time. If the 24th falls on a weekend, the fee will be added at the close of business the Friday before. Cut-off will be the 25th of the month unless it falls on the weekend, then it will be the following Monday. If service is disconnected, the entire bill plus a reconnection fee must be paid in order to be reconnected.


Fees Are As Follows: Late Fee: $3.00

Service Charge Fee: $20.00

Transfer Fee: $20.00

Cut Lock Fee: $25.00

Homeowner Deposit: $50.00

Renter Deposit: $100.00

Damaged Fire Plug: $350.00


Reconnect Fee Paid Before 3: $15.00

Non-Pay Fee:$20.00

Meter Data Recovery Fee: $20.00

Returned Check Fee:$30.00

Business Owner  Deposit: $50

Additional Meter Fee: $225.00

Water Tap Fee: $400.00



When you have a leak you are responsible to pay for the cost of the water that is used, With our New Servline Program you will be protected from this unexpected expense. All Eligible Customers will be transitioned into our new program beginning April 1st, 2019.

Covers qualifying leaks occurring on your property providing up to $500 once every 12 Months.

Call us to declinprotection and accept full responsibility for water bills caused by wateleaks.



Only: $1.25

Per Month


Single Occupancy

$2.75 Per Month


$5.25 Per Month

CALL TODAY: (334) 723-3005  


Office Phone:          334-684-9810

Treatment Plant:   334-684-9554

Hours of Operation:    

Monday - Friday 8:00 am - 12:00 pm/1:00 pm - 5:00 pm

We are closed from 12:00 p.m. - 1:00 p.m.

After 5:00 p.m., Weekends or Holidays call 911